Install

If you want to use the Home Energy Scotland grant or loan, you should apply while looking for installers. You won’t be able to start any installation until your application is accepted and you have a funding offer in writing.

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If you are applying for a loan from another organisation, it is sensible to be clear on the process and terms at an early stage, too.
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💡 Contact at least three installers for quotes to find the right fit and ensure a fair price. The cheapest may not be the best.

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You should try and contact at least three installers for quotes. This will help you find someone who’s the right fit for the job and to make sure you’re getting a fair price.

The installer will likely give you a basic quote based on the general characteristics of your home. This can either be done remotely, based on information available online, or with a short and simple in-person assessment. This will help you decide if you’d like to proceed to the next step.

If you proceed after a basic quote, the installer will visit your property for an in-depth assessment and to conduct a heat loss calculation. This is an important step that determines the correct heat pump capacity and the scale of work needed for the installer to provide an accurate quote.

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💡 Some installers may charge a fee for the visit and calculation.
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⌛ One to two hours.

Once the installer has information from the property visit, they can provide a comprehensive, personalised quote.

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💡 It is advisable to get quotes from at least three installers. However, not every installer needs to conduct a site visit, as some might use another installer's assessment.

Once you’ve chosen an installer and agreed a price, you’ll sign a contract with the installer.

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💡 It is common practice to arrange a contracted schedule of payments along agreed upon milestones. Some installers might ask for a deposit or for the payment of the heat pump upfront.