Case studies

"I’ve had the heat pump for around five years. I got it to replace storage heaters – they were too expensive and not very good at heating the house. Funding was available from the Scottish Government so a heat pump made a lot of sense."

"As I was having a massive conversion it seemed like the right time to change the oil boiler to an air source heat pump."

"On the day we moved in it was -9 degrees and we had the doors open all day while we were moving in. We shut everything up at 6pm but the house had got cold."

"We weren’t eco warriors. Our oil boiler had come to the end of its life and to replace it we would have had to move the tank to the middle of our driveway."

"I had previously built a small house as eco-friendly as possible but didn’t install a heat pump as I was unsure about them."

The house is timber-framed, well insulated with solar panels and underfloor heating. It was built in 2020, originally with a gas boiler. It has an EPC rating B. The heat pump was installed in August 2024. 

"It’s not like gas central heating that turns on twice a day. I’ve got one thermostat, which I set to 21 degrees and leave it running constantly."

"I bought a holiday home in the Cotswolds that was designed to be very environmentally friendly. I didn’t know anything about heat pumps but I am conscious of the environment, so I was happy to come across something so sustainable."

"It’s future-proof and really good. The place is really warm, we pay around £140 a month and we’ve got a lovely, warm home."

"It’s the worker bee in the hive – providing heat to your hot water tank and space-heating system when these ask for it."